Dr D J Warden & Partners
23 Terminus Road, Bexhill-on-Sea, E Sussex, England, TN39 3LR Also known as: Collington Surgery, Pebsham and Sea Road Practice 1,044 reviewsReviews
Blood test was taken - that was ok, but not heard regarding results as some were out of range - no advice or explanation from GP
I understand being triaged. But sometimes it would be nice to just ask for an appointment without giving personal details to a receptionist.
I guess my frustration is the narrow window of opportunity of successfully getting through to make an appt. I’m sure you must hear this all the time. And I suspect everyone else must say you hear this all the time.
Added to my circumstance is my lack of hearing. I cannot do anything while trying to call or being on hold and when waiting for the phone to ring, again, I can’t even put it on my pocket as I will not hear it.
Totally personal to me of course and not your fault, it’s just how it is but from trying to get through until waiting for a phone call pretty much wastes a day for me.
Haven’t received a call am still waiting to get an appointment the nurse who took my blood wouldn’t give me one even though I told her Dr French wanted to see me it’s vital I see him to get blood test results which you have am still waiting to hear so can I please have appointment ASAP
A need for a repeat of a usual prescription for Shingles, Acyclovir, having come to the end of a box and another attack had started with all usual painful symptoms. Tried App first- The NHS app is limited to prescription requests only, and will not take any other requests. An email to the surgery with the request brought the email reply to phone the next day at 8am. Couldn't wait till next day so made a phone call that afternoon with a receptionist who said there was nothing on the notes, and to call the next day.The phone call next morning at 8am had an automatic reply of too busy, try later, after trying a bit later eventually got into a queue, then spoke to a receptionist, Dr called back some 3 hours later, confirmed request as normal, when going later in afternoon to pick up prescription, told they'd run out and it had to be
ordered, hopefully for the next afternoon....
Dr agreed to a full blood screen, and that , thankfully was organised quickly in person at the surgery, and the Nurse seen was absolutely brilliant.
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